Terms & Conditions of Dr Tim van Wanrooij

General

This website is owned and operated by: Dr Tim van Wanrooij with a postal address at 106 Baggot Street Lower, Dublin, Co Dublin, Ireland.

By using our website, which includes access through other digital platforms you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

How Dr Tim van Wanrooij Works with Clients

Hours of work

Dr Tim van Wanrooij works various hours during the week. When booking your appointment you will be allowed to choose hours that available. Any hours outside the provided ones will only be facilitated at the request of Dr Tim van Wanrooij.

Contacting Dr Tim van Wanrooij

Dr Tim van Wanrooij respects that everyone uses different platforms and works different hours. They will review all emails daily and respond to any queries within 72 hours Monday to Friday (depending on availability, and not during annual leave).

Appointments

Appointments are typically 50 minutes for individual therapy and 75 minutes for relationships and families. While, at the start, it is recommended to engage weekly, Dr Tim van Wanrooij will tailor our way of working together to your pace and needs from week to week, in order to facilitate a thorough understanding of you, your needs and wishes – and allow you to experience a transformation of your experiences. At a later stage, it is possible to engage fortnightly, monthly or occasionally - depending on your needs.

Remote Therapy

Video therapy and meeting services are available, by appointment only. Please log in at least 5 minutes before our therapy session to ensure we can start at the allocated time. Virtual sessions are primarily used complementary to in-office sessions. Occasionally exclusive engagement through virtual sessions is facilitated. There are a couple of things you can do to get ready before the video sessions: this includes logging in and testing out the Zanda software (there is a live chat function if you experience technical issues). Please ensure that you have a private and confidential space during your session. It can help to limit distractions by closing other apps or websites.

For more tips on how to get ready, see my blog post about virtual therapy: https://www.timpsychology.com/thoughts/video-therapy-virtual-ready

Storing Personal Data

Dr Tim van Wanrooij respects confidentiality, transparency, and privacy. All notes/forms that are completed during the course of the contract are kept for seven years and upon this date they will then be deleted. If a client re-engages with Dr Tim van Wanrooij within this time period, then the seven-year period will start again after their last contact. The client always has access to their records and can request copies of same under a Data Subject Access Request. Please note that this request should be sent to hello@timpsychology.com.

Social Media Use & Outside of Therapy Space

As a Counselling Psychologist, Dr Tim van Wanrooij maintains a presence on various social media platforms such as Instagram, Facebook, and LinkedIn. You are welcome to follow him on these platforms. However, to respect your privacy, Dr Tim van Wanrooij will not follow you back on personal accounts. In the case Dr Tim van Wanrooij’s does follow you on personal accounts, please remove him as a follower/connection. To ensure your privacy and maintain appropriate professional boundaries, we kindly request that you refrain from reaching out to Dr Tim van Wanrooij through these platforms for discussing therapy needs, topics, or scheduling appointments. If you have any therapy-related concerns or questions, please make contact via email.

This allows for a secure and confidential means of addressing your needs, and this ensures that you remain in control of what you share about yourself, and what you bring into the therapy space.

Similarly, in the event that we encounter one another in our personal lives, you are welcome to approach Dr Tim van Wanrooij and say hello for a casual conversation. However, to protect your privacy, Dr Tim van Wanrooij will not initiate contact with you. This is to ensure that you are in control of the boundaries between our personal and professional relationships.

Rates and Fees

Fees are stated at the start of therapy. Dr Tim van Wanrooij reserve’s the right to make periodic adjustments to the fee of the service and will give you notice of any changes to your fees. If other services are required (e.g. report writing, treatment summaries, extended phone calls, travel time), there may be additional fees.

Payment for initial intake/consultations are processed ahead of time (pre-pay) as way of confirming the appointment.

Processed payments are non-refundable: e.g. if a cancellation occurs (with appropriate notice) the paid amount will be held and used for the following session.

Payments for ongoing sessions are typically processed on the day. You can manually pay for sessions ahead of time if you wish.

Cancellation Policy

Please notify Dr Tim van Wanrooij ahead of time if you are unable to make a session. If you do not provide more than 48 hours’ notice, 100% of the fee will be applied (unless in exceptional circumstances). Providing at least 48 hours' notice to cancel an appointment helps us maximize our availability to our clients, our practitioners, and minimizes lost available clinical time. Dr Tim van Wanrooij often makes bookings a month in advance so please ensure you consider any scheduling difficulties when booking your session.

Credit

In some specific cases, may extend credit terms but makes no guarantee of providing credit to any customer. In the event of being offered a credit facility, and if the Customer fails to make any payment within 31 days of it becoming due, Dr Tim van Wanrooij shall be entitled to charge interest at the rate of 8% per month on the outstanding amounts.

Client Portals

When you become a client of Dr Tim van Wanrooij you can set up a portal where you can book your appointments, get copies of your invoices and upload your notes. The platform we use for that is Zanda Health who are a worldwide platform with servers in the UK who have an adequacy decision for the transfer of data. This account will be stored for 7 calendar years from your last contact with Dr Tim van Wanrooij. Please note it is the client's responsibility to keep their personal information up to date at all times. Clients are not permitted to share access to their portal to anyone outside of this service.

Artificial Intelligence (AI) usage on Dr Tim van Wanrooij website

Dr Tim van Wanrooij does not use any forms of AI on their website

Termination Policy

Dr Tim van Wanrooij can only work with a client if the relationship is open, transparent, and reciprocal. If either party feels that the relationship between the client and Dr Tim van Wanrooij has broken down, then both parties retain the right to withdraw from the agreed contract. All efforts will be used to re-establish the lines of communication between all parties but if this fails and it is agreed to terminate the contact then 7 days’ notice from either party is the minimal amount of time required to close off all outstanding work and invoices will be produced to cover all due monies on your account.

Non-Competition

The education materials supplied by Dr Tim van Wanrooij (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, Dr Tim van Wanrooij may use examples of work they have created or businesses that they have worked with to illustrate educational points. Any attempt by the Customer to enter the markets that Dr Tim van Wanrooij operates in after gaining possession of such educational materials will be classed as entering into competition with Dr Tim van Wanrooij.

Speaker Engagement

Dr Tim van Wanrooij carries out various speaking engagement. Each event is created individually, based upon the conversations and information that has been provided through the performance of the contract. The content of these events remains the intellectual property of Dr Tim van Wanrooij once the event has taken place and are not allowed to be replicated, duplicated, copied or re-used without the express and unequivocal consent of Dr Tim van Wanrooij . Recordings of the event cannot take place without the express permission of Dr Tim van Wanrooij , who will be captured during the function of carrying out their contracted role, and this must be obtained prior to the event taking place.

Please also note that Dr Tim van Wanrooij authorizes the sharing of all recordings provided for an organisation only the ethernet of that business and cannot be shared externally outside that company without Dr Tim van Wanrooij express permission. Any social media images used in connection to any event Dr Tim van Wanrooij participates in must be approved prior to publication and Dr Tim van Wanrooij also retains the right the publicise their role in this event across their social media platforms.

Confidentiality

Confidentiality is an essential part of all our services and Dr Tim van Wanrooij will always, operate with the highest standard of security and confidentiality. Please see our contract for further explanation on this area.

Protection of Intellectual Property

All materials supplied by Dr Tim van Wanrooij (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, Dr Tim van Wanrooij may use examples of work they have created or businesses that have worked with to illustrate educative points. Any attempt by the Customer to enter the markets that Dr Tim van Wanrooij operates in after gaining possession of such educative materials will be classed as entering competition with Dr Tim van Wanrooij .

a) All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on the website is owned, controlled or licensed by or to Dr Tim van Wanrooij .

b) Except as expressly provided in these Terms, no part of the Site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication, distribution or for any commercial enterprise, without Dr Tim van Wanrooij ’s express prior written consent.

Affiliates

Dr Tim van Wanrooij does not have any affiliate links on their website. If they refer to any company or service provider, then they are basing this on their own personal usage and cannot be taken as a recommendation or affiliation with that organization.

Legal Advice

Dr Tim van Wanrooij reserves the right to consult with their legal advisors in all cases of court orders for access to personal records and/or all other information requests.

Where other names have been mentioned through the course of the sessions with Dr Tim van Wanrooij then they reserve the right to redact these names on all shared documentation.

Disclaimer

Dr Tim van Wanrooij practitioners will only provide services that are within their professional capabilities, competence and role as a private provider of mental health services. If treatment needs are identified that are outside of this scope your practitioner will endeavour to assist you identify suitable alternative providers.

Dr Tim van Wanrooij is not an emergency service. We are not able to respond to urgent or emergency matters and our communication channels (SMS, Email, client portal forms, etc) are not monitored outside of our business hours.

Dr Tim van Wanrooij Terms & Conditions of Service

Contract Of Sale

When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us. This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it.

Indemnification, Liability, And Limitation

The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law. Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents. In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms. You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence. For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss. Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.

Errors, Inaccuracies And Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.

Sales Of Services

If you are not a consumer, you confirm that you have authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. We reserve the right to discontinue any service at any time. In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services or digital goods. We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. Prices for our services are subject to change without notice. We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of such.

Refunds

We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively. You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding your own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by email.

Data Protection, Privacy And Security

Your rights to data protection and privacy, including security over data, are very important to us. We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service. This website processes information from you as per our Privacy Statement. When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.

Governing Law And Disputes

This website is controlled and operated from the Republic of Ireland and therefore governed by Irish law. In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply, and the appropriate courts of the Republic of Ireland will have jurisdiction.

Variation Of These Terms & Conditions

We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice. Please refer to these terms when you visit the website as they may change from time to time.

Severability

In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Waiver

The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

Entire Agreement

These terms and any policies or operating rules posted by us on this website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms). Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.

Contact Information

You may contact us by e-mail at the following address: hello@timpsychology.com.

Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them. This information should not be considered as made manifestly public for the purposes of general marketing contact.